Assignment

GuerillaBox is a new service that centralizes a person’s or business’s communication channels with their customers. This includes SMS, emails, WhatsApp messages, Intercom on site messages, Facebook/Instagram messenger, and more, all in one place. Each channel is referred to as a box; hence, GuerillaBox.Your job: Create new error messages for the scenarios below. Use GuerillaBox’s brand voice.Brand voice guidelines: GuerillaBox’s voice is that of an experienced and compassionate business partner. We use a conversational voice and play with language to bring joy to the workplace. We are plainspoken, genuine, and a bit quirky. We prefer subtle, dry humor.Guerilla Gorilla: GuerillaBox has a mascot, a digital/guerilla marketing gorilla (get it?😜). Feel free to incorporate the mascot into your design. Remember that you can describe visual elements as part of the design.

Scenario #1:

GuerillaBox needs five error messages for their signup screen:

• Invalid email
• Email already exists
• Invalid password (passwords must be a least eight characters long and contain at least one number)
• Invalid username
• Username already exists

Your job: Write error messages for these five occurrences. The messages will appear below the field in question. Explain in your copy doc what should trigger each message and the rationale behind your design and copy choices.

Scenario #2:

GuerillaBox gives users up to three boxes on the free plan. (Remember, communication channels are called ‘boxes’ at GuerillaBox.) When a user on the free plan has three boxes in use and tries to add a fourth, they get a pop-up/error message explaining that they’ve used all of their boxes on the free plan.

Your job: Write/design a pop-up error message that explains the situation to the user.

Research

Scenario #1

Mailchimp doesn’t show helper text until you begin using a field. This keeps the onboarding page from looking cluttered on first sight. [screenshot] Mailchimp auto-populates the username field with whatever you typed in as your email, even if it’s an obviously fake one, which may be a security feature. [screenshot]

Box.com starts showing error text as soon as you click their text fields, and the error messages overlap and clutter the screen. [screenshot] Franz also doesn’t seem to screen email addresses for validity, but their error message for the name field has strange capitalization and a harsh tone. [screenshot]

Scenario #2

Miro’s pop-up offers me two approaches to dealing with their limited free boards—I can make more, but they’ll be view-only (no co-editing), or I can upgrade to have private boards. The pop-up is wordy and hard to understand.